Rich Phone Applications seamlessly merge uniquely capable natural language voice recognition with enterprise web services. The ability to pinpoint fine detail regarding the caller request coupled with intelligent access to resources available within enterprise systems deployed in a service oriented architecture (SOA) supports next generation dialog design.
Adaptive Dialog – Pinpoint recognition and confirmation ensure understanding of the caller’s specific issue, resulting in the most appropriate path to resolving the customer service request.
Event Capable – Dialogs that adjust to both caller initiated and system generated events ensure an exceptional caller experience and encourages reuse.
Knowledged Resourced – Ability to access enterprise support systems during a speech dialog will enable intelligent reaction to callers.
