Callers become “immersed” in SpeechCycle voice recognition applications due to a combination of natural language interaction adapting to each caller’s specific input and events triggered by system integration or caller response. The result is “intelligent interactivity”:
“You Know What You are Doing!”
SpeechCycle applications are equipped with decision trees and dialog
paths that are extremely comprehensive in order to address a broader range
of caller described issues. Callers believe the system is an expert with support
from enterprise system integration and speech recognition resources available
to handle a wider range of caller described issues.
“You Did It!”
Callers are encouraged when a speech system automatically resolves a problem or
completes a request with an automated action. Resetting an IP address or
comparing provisioned service against reported problems is tangible evidence
of integration converted to action that promotes enthusiastic engagement.
“You Remembered Me!”
Instantly identifying a caller via phone number or recognizing a repeat caller
and applying special handling avoids asking questions or repeating information.
Callers become more willing to partner with a voice recognition system that
demonstrates intelligence explicitly targeted for them.
