SpeechCycle will automate a wide range of customer care calls via a hosted or premise-based managed service deployment model. Both deployment models offer the ability to track performance via SpeechCycle’s web-based Business Intelligence Portal.
- On-demand SaaS call processing connected to enterprise systems
- Capacity to handle calling spikes without capital investment
- Speech expertise without staffing and training requirements
- Redundant systems with 7x24 monitoring and problem avoidance
- Hardware and software upgrades
- Leverage customer or third party VoiceXML 2.0 browsers and telephony servers
- Leverage existing hardware and software
- SpeechCycle manages application updates and speech resources
- SpeechCycle handles platform software upgrades and maintenance
