Webinars
SpeechCycle periodically sponsors webinars to provide industry insight. Take a look at the topics that can help you plan, deploy and optimize customer relationship enrichment using our products and services.
Previous Web Events
"Bridging the Mobile Gap--How IVR and SmartPhones can CoExist"
November 2010
Many people think the Smartphone will be the demise of IVR as mobile apps are becoming more prevalent. SpeechCycle's CTO, Roberto Pieraccini, joins leaders from Angel and Nuance to discuss how customer interactions with the Smartphone will impact the customer experience. They also provide ways for companies to implement smart customer care.
"Connecting With Customers Using Smartphone Applications"
June 2010
The growing adoption of smartphones by consumers is creating additional opportunities for marketers to connect with prospects. SpeechCycle Chairman and CEO Zor Gorelov discusses some best practices for utilizing rich phone applications to engage with customers and enrich their interactions.
"Customer Care Revolution: Meeting Expectations of the Anywhere Consumer"
June 30, 2010
Sheryl Kingstone of Yankee Group Research joins Amdocs Managing Director, Scott Kolman and SpeechCycle CEO, Zor Gorelov to discuss the customer care imperative to service "the Anywhere Consumer"; how CRM and Speech systems can be extended with "virtual agents" capable of delivering an excellent customer experience on the next generation of smart devices with voice and visual capabilities.
"Recombinant Communications: Extending Care to Anywhere Customers"
June 1, 2010
Dan Miller of Opus Research and Zor Gorelov, CEO of SpeechCycle discuss how existing enterprise systems can be leveraged to drive interactions with customers over multiple channels. They outline the critical success factors for IT and customer care organizations to be able to accomplish this strategic goal.
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