Speech recognition works with SpeechCycle’s knowledge of problem resolution paths, Voice User Interface design, and system integration to keep callers engaged as well as resolve highly complex calls. SpeechCycle combines Natural Language dialog to allow callers to articulate issues in their own words with directed dialog for guidance when necessary. SpeechCycle’s implementation of speech recognition stands out due to:
- Dialogs that keep callers engaged in automation for an average of 8 to 10 minutes
- Problem solving accuracy based on hundreds of thousands of utterances
- Patent-pending “DART” technology for Natural Language dialogs
- Patent-pending technology to actively predict the likelihood of call resolution
- Domain specific grammars to recognize and confirm to a “micro-symptom” level
