The LevelOne Speech Application Server (SAS) is SpeechCycle’s VoiceXML-based processing engine. SAS works with a VoiceXML-based browser by delivering all elements of a call flow while also managing data requirements from integrated systems and logging for reports.

SAS can be deployed within a SpeechCycle hosting environment, or work in a premise-based managed service model with supported VoiceXML platforms. Key features include:

• Manages extremely complex speech dialogs with thousands of potential call paths
• Connectors to common billing, diagnostic and provisioning systems
• CTI integration with next step suggestions for call center agents
• Logging to identify specific symptoms and root causes
• Ability to identify repeat callers for special call handling