“Touch” Callers with New Information
QuickTouch embraces the need to inform callers of change that may impact their service on short notice. Speed is a primary benefit as QuickTouch eliminates the requirement to manually modify VoiceXML code in a speech application in order to change what subscribers hear when calling into a self-service system. An easy to use web interface is now available for administrators to quickly substitute voice prompts with a pre-recorded audio file, or compose a notice with Text-To-Speech (TTS) delivery.

Dynamic Confidence
QuickTouch makes it easy to modify only designated portions of speech dialogs with a graphical user interface. Administrators can browse for pre-recorded audio to replace targeted prompts or simply type a text string to play as Text-To-Speech. Preview provides an audio checkpoint to ensure that callers will hear the appropriate pre-recorded voice prompt at the exact point in the dialog the change was targeted for.

Administration and Security
Administrative roles and rights are configurable with the QuickTouch web-based graphical user interface. The primary QuickTouch manager can define users with controls to limit change management by application, call center, region, or via a combination of parameters. QuickTouch identifies users and their associated roles to facilitate tracking for the largest organizations spanning geographically dispersed contact centers. Secure access prevents unauthorized prompt modification.

Graphical Interface
QuickTouch provides a graphical perspective for modifying voice prompts. Administrators are able to see what areas of influence they have of prompt management such as regional or by individual contact center. A message library enables browsing of the list of messages, message delete, preview message audio, and select messages to edit. Icons make it easy to change or edit exiting prompts.

Audit
Any changes made via QuickTouch are tracked. The QuickTouch configured SQL database maintains a repository of action taken by each manager. Drilldown features enable each prompt change to be reviewed by name and date as well as click to listen.

Control
QuickTouch enables managers to achieve a unique level of dynamic control within a hosted or premise-based managed speech solution. Flexibility to modify and deployment speed for prompt changes can be delegated throughout the organization securely and with audit tracking confidence.

Customer Satisfaction
Customer care managers can now proactively take action on short notice to answer specific caller questions before they are asked with QuickTouch. Reaching out to callers with prompts explaining outages or equipment changes works to quickly address the reason for these calls as well as reduce the need for accessing a contact center agent.

Business Reach
Marketing managers and others can take advantage of the business aspects offered by QuickTouch. An introductory prompt including a new service pricing promotion or ability to upgrade to premium levels can quickly be added and targeted to specific caller groups.