Immediately change selected voice prompts within a SpeechCycle self-service solution with QuickTouch. A web-based QuickTouch graphical user interface makes it easy for non-technical customer care professionals to replace portions of what callers hear in a dialog for purposes such as notification of an outage in a specified area, new equipment or service update, or promotion of a marketing program. Pre-recorded audio or Text-To-Speech can be used to “touch” callers without engineering assistance or delay.
QuickTouch Benefits include:
- Customer satisfaction via proactive outreach
- Agent productivity by preemptively answering questions
- Customization by application, region and other parameters
- Speed and flexibility in deployment
- Management and Security Infrastructure
