Call Explorer enables analysis of an unlimited number of log parameters. Designers can target calls within a certain time period, specific points in a dialog, conditions generated by backend systems, individual call centers or even callers. Data from how callers respond to a particular prompt or set of prompts is easily synthesized with tables or charts, allowing SpeechCycle VUI designers to make informed decisions on statistically significant ranges of utterances. Examples of data accessible from Caller Explorer include:

• Correlate data from more than one parameter to identify complex issues
• Identify device models that are most associated with customer support calls
• Find symptoms that are more frequently being seen over a given period of time
• Listen to how callers are expressing their problems (Actual call recordings.)
• Determine if specific points in a dialog are contributing to opt outs