SpeechCycle will automate complex customer care calls via a hosted or premise-based managed service deployment models. Both deployment models offer the ability to track performance via SpeechCycle’s web-based Business Intelligence Portal.
- SpeechCycle provides Continuous Improvement
- Capacity to handle calling spikes without capital investment
- Speech expertise without staffing and training requirements
- Redundant systems with 7x24 monitoring and problem avoidance
- Hardware and software upgrades
- SpeechCycle provides Continuous Improvement
- Use existing or new VoiceXML 2.0 browsers and telephony servers
- SpeechCycle manages speech application
