SpeechCycle’s Automated Agent dialogs can become even more interactive and aware of each caller’s environment when integrated with tools available to call center agents. Key benefits include:

• Rapid authentication of callers and provisioned service though billing system linkage
• Automatically ping, and reset modems with diagnostic system integration
• Provide callers with descriptions of their equipment without asking for their modem type
• Immediately inform callers of an outage before beginning troubleshooting
• Send gathered information with next-step suggestions to call center agents