Annotation Manager is a SpeechCycle tool that supports the ability to more efficiently and accurately classify what callers mean when engaged in a natural language troubleshooting dialog. SpeechCycle’s teams analyze transcription data and recordings to identify if additional symptoms should be classified, then adds these to the Annotation Manager. Annotation Manager is essential for SpeechCycle’s ability to identify problems and issues to the exceptionally granular “micro-symptom” level.

• Identify extremely specific symptoms and issues
• Flexible search criteria to correlate utterances to possible meaning
• Efficiently Supports the Continuous Improvement Process