SpeechCycle LevelOne Automated Agents are uniquely capable of resolving complex technical support calls due to a range of process and technology components that include:
- Speech Recognition – Dialogs that encourage diagnostic conversation
- Continuous Improvement – Frequent content and speech updates that redefine tuning
- QuickTouch – Immediately change selected voice prompts within a SpeechCycle self-service solution
- SpeechCycle Tools – Foundation for complex dialogs and continual optimization
- Platform – Components of speech and systems integration
- Deployment Options – Hosted or Premise-based managed servicess
- Reporting – Identify why callers call, volume, success rate and many more statistics
