RPA Express Platform
Drive a superior customer experience across channels.

The SpeechCycle RPA Express platform provides the foundation and the building blocks required to deliver excellent customer experience across multiple channels. This flexible, reliable, scalable and standards-based software platform has a proven track record of success across more than 50 enterprise deployments in North America and around the world.

RPA Express offers more in terms of customer enrichment potential, a speedier ROI and a lower TCO than any of the alternatives. With it, your organization can:

Extend existing investments in BPMS, CRM, KM and other enterprise systems by "communications-enabling" them—and avoid having to replace existing technologies
Reduce TCO of customer self-service solutions by enabling IT organizations to design rich customer experiences using an "author once, deploy anywhere" model that extends from phone, to web and to smartphones
Improve first-contact resolution rates and reduce agent average handle time (AHT) while providing customers with fast and intuitive natural language self-service options
Enrich the customer experience by enabling seamless ‘hand-offs’ across contact channels, including live agents. Companies that don't get this right are a source of frustration to their customers.

RPA Express components

RPA Transact—scalable speech and multi-modal application server that powers Rich Phone Applications and manages customer interactions, including multimodal experiences on the new generation of 3G smartphones.

RPA Compose—the WYSIWYG authoring environment that streamlines the capture of business rules and contact center best practices , and allows for rapid development of Rich Phone Applications.

RPA Orchestrate—the connectivity framework for dynamic mashup and integration of enterprise apps, Web services and content feeds into game-changing caller experiences.

RPA Dashboard—Web-based reporting environment that drives continuous application improvement and "voice of the caller" analytics for line-of-business and IT managers.

RPA Interaction Providers—a library of pre-tested, customizable dialog components for automating most business transactions.

RPA Enterprise Adapters—out-of-the-box integration plug-ins for the leading CRM, BPM and KM systems.