In the News | Table | Customer Experience Enrichment

In the News

Viewing 1 - 10 of 32

Date		Title

01/09/2012	[ + ]	Senior VP of Marketing Scott Kolman makes predictions for 2012 Source: crmxchange.com
		SpeechCycle Senior VP of Marketing Scott Kolman discusses his predictions for the new year.

12/01/2011	[ + ]	Senior VP of Marketing Scott Kolman provides "Top Tips for Your Mobile Customer Service App" Source: crmxchange.com
		SpeechCycle Senior VP of Marketing Scott Kolman writes a byline for CRMxchange providing "Top Tips for Your Mobile Customer Service App".

11/02/2011	[ + ]	Senior VP of Marketing Scott Kolman on Driving Customer Loyalty in a Mobile World Source: destinationCRM.com
		SpeechCycle Senior VP of Marketing Scott Kolman writes a viewpoint for destinationCRM.com. In his piece, Kolman discusses how service provider can remain competitive and drive customer loyalty.

07/13/2011	[ + ]	CTO Roberto Pieraccini on the Smartphone Revolution Source: Speech Technology Magazine
		A piece written by CTO Roberto Pieraccini was recently placed on the Sounding Board section of Speech Technology magazine. In this piece, Pieraccini discusses the rapid evolution of technology and communication and how this growth has led to a development of a generation of immediacy. Companies must find innovative ways to engage these customers with their needs using these always-connected, always-available devices.

06/22/2011	[ + ]	CTO Roberto Pieraccini on the Change in Smartphone Communication Source: Smart Customers, Stupid Companies
		SpeechCycle CTO Roberto Pieraccini makes a guest contribution to the website Smart Customers, Stupid Companies. He discusses how smartphones are changing the way consumers communicate.

06/20/2011	[ + ]	CTO Roberto Pieraccini Discusses Battery Life Management Source: Wireless Week
		SpeechCycle CTO Roberto Pieraccini is quoted in a article on Wireless Week discussing SmartCare Mobile and how it helps extend battery life.

06/14/2011	[ + ]	CTO Roberto Pieraccini on Understanding Customer Intent Source: 1to1 Media
		SpeechCycle CTO Roberto Pieraccini discusses the importance of understanding the intentions of customers in order to create an engaging mobile experience.

06/13/2011	[ + ]	CTO Roberto Pieraccini Discusses The Future of Voice Search Source: Mashable
		SpeechCycle CTO Roberto Pieraccini was recently published on the news site Mashable.com for the second time. Mashable is a top source for news in social and digital media, technology and web culture. The piece focuses on the origins of voice search technology and the role this technology will play in the future.

05/09/2011	[ + ]	CTO Roberto Pieraccini Published on Mashable Source: Mashable
		SpeechCycle CTO Roberto Pieraccini was recently published on Mashable, a top source for news in social and digital media, technology and web culture. The piece focuses on how to integrate mobile applications to increase customer satisfaction.

04/14/2011	[ + ]	Today's Tip: Retire your 800 Number Source: BusinessWeek
		SpeechCycle's CTO, Roberto Pieraccini shares a tip on why businesses should think about retiring their 800 number.