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Deliver a world-class customer experience

Today's consumers expect service to be fast, efficient and accurate—and they want to interact with your company using whatever interaction channel they prefer. SpeechCycle understands the need for highly responsive, highly personalized customer service, and offers solutions to help you achieve just that.

Enrich existing relationships

Given the rapid adoption of 3G/4G smartphones and other next-gen devices that blend spoken and visual interactions via touch screen and mobile browser, you have an imperative—and an opportunity—to enable "richer," more engaging customer interactions.

SpeechCycle's customer experience enrichment software and services empower your customers to interact on their own terms:

• Via whatever contact channel they prefer—including smartphone and other devices, web, email, phone, or live agent
• With far greater speed and efficiency—based on accurate and relevant data stored in your back-end systems
• And in a highly personalized manner—one that "recognizes" customers, referring to previous interactions and proactively satisfying their needs based on information that is already known about them

Extend existing enterprise systems

Many leading digital service providers, in particular, use SpeechCycle solutions to meet the demands of the 'connected customer'—and synchronize cross-channel interactions. They choose us because we provide the advanced orchestration of their enterprise, knowledge management and web systems needed to make them easily accessible by your customers"

SpeechCycle solutions let you:

• Provide a consistent, continuous customer experience by mashing up and plugging in existing CRM, BPMS, KM, Billing and other enterprise systems into a single 'communications-enabled' interaction layer.
• Orchestrate and automate customer interactions across multiple contact channels—over the phone, via the web, on the device (i.e., smartphone, e-book reader or tablet PC) or with a live agent.
• Measure and improve customer satisfaction at every touch-point.

A partner for the long term

Since our beginnings, SpeechCycle has been an innovator of automated self-service solutions for service providers. It's a record we're proud of, but for you, it means you can invest in customer experience transformation with the confidence that we'll be here for you whenever you need us.