Helping service providers meet the 21st century imperative

Today communications service providers are facing new pressures and challenges associated with increasing complexity, competition and commoditization:

The need to provide and support evermore "feature rich" bundled products and services demands hundreds of millions of dollars to hire, train and retain armies of live agents—or to use outsourcers to handle high call volumes into contact centers
Exponential growth of complex customer care is exceeding the availability of qualified agents
Competition is intensifying in core 'triple—' and 'quadruple-play' offerings like voice, video, wireless and high speed Internet, which results in price commoditization and increases the need to deliver value-added or premium services to maintain differentiation and growth

Smartphone-based, multi-channel support services automation is the new imperative for 21st-century service providers. SpeechCycle can enable and enrich those customer interactions—while dramatically reducing the cost of providing a superior customer experience.

Empower your customers. Enrich your bottom line.

Our Customer Relationship Enrichment Portfolio of products and services includes the RPA Express platform and LevelOne Agents. LevelOne Agents are Rich Phone Applications that are designed to support enriched customer self-service across all your customer touchpoints.

LevelOne Phone Portal—Your customers can tell you what they need in their own words. Our unique Phone Portal technology for the creation of "high definition" language models ensure customers are understood and quickly routed to the right agent or automated service. More

LevelOne Broadband Agent—Help your customers with Internet service including, 'Can't connect,' 'Password reset,' 'Email setup,' and more. More

LevelOne Video Agent—Help your customers resolve video issues such as, 'No picture,' 'Poor picture quality,' and 'Poor sound' issues. More

LevelOne Digital Phone Agent—Resolves customer service inquires for digital phone subscribers. Features include, 'No dial tone,' 'Voicemail setup,' 'Feature activation,' and more. More

LevelOne FAQ Agent—Provides customers with answers to frequently asked questions quickly and simply. More

LevelOne Survey Agent—Both inbound and outbound surveys can be defined and deployed quickly to understand the 'voice of your customer'. More

LevelOne Billing Agent—More than just, "What's my balance?" or "Make a payment," your customers receive personalized answers about their bill—including detailed explanations of charges, pro-rating, special offers and more. More

LevelOne Device Care Agent—For a multitude of connected devices such as smartphones, digital readers or wi-fi.

LevelOne OutBound Agent—More than a predictive dialer, this key customer experience tools knows when and how to proactively reach out to your customer for reminders, service notifications, courtesy calls, and more.

And, SpeechCycle offers a variety of flexible deployment options so you can choose the model that best meets your business needs and IT strategy.