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LevelOne Agents Application Suite

LevelOne Agents  are designed to meet the needs of the your customer care and IT organizations, and can be rapidly integrated, customized and deployed.

• Customizable and extended for client-specific requirements
• Pre-defined integration points can be activated as needed
• Based on best practices—years of analysis and tuning of natural language customer self-service applications for our customers
• Many of the LevelOne Agents include outbound notification capabilities
• All LevelOne Agents  are enabled for Web, SMS, email and seamless hand-off to agent channels

LevelOne Agents

The following LevelOne Agents are pre-packaged and integration-ready:

LevelOne Phone Portal –Your customers can tell you what they need in their own words. Our unique Phone Portal technology for the creation of “high definition” language models ensure customers are  understood and quickly routed to the right agent or automated service. More

LevelOne Broadband Agent – Helps your customers with Internet service including, ‘Can’t connect,’ ‘Password reset,’ ‘Email setup,’ and more. More

LevelOne Video Agent – Helps your customers resolve video issues such as, ‘No picture,’ ‘Poor picture quality,’ and ‘Poor sound’ issues. More

LevelOne Digital Phone Agent – Resolves customer service inquires for digital phone subscribers. Features include, ‘No dial tone,’ ‘Voicemail setup,’ ‘Feature activation,’ and more. More

LevelOne FAQ Agent– Provides customers with answers to frequently asked questions quickly and simply. More

LevelOne Survey Agent – Both inbound and outbound surveys can be defined and deployed quickly to understand the ‘voice of your customer’. More

LevelOne Billing Agent – More than just, “What’s my balance?” or “Make a payment,” your customers receive personalized answers about their bill—including detailed explanation of charges, pro-rating, special offers and more. More

LevelOne OutBound Agent – More than a predictive dialer, this key customer experience tool knows when and how to proactively reach out to your customer for reminders, service notifications, courtesy calls, and more. More