LevelOne Call Router (LCR) utilizes Natural Language Understanding (NLU) voice recognition to accurately route callers based on their own words. SpeechCycle’s unique High Definition Statistical Language Model™ assigns meaning to utterances with exceptionally fine detail for precision, enhancing caller satisfaction. Callers simply speak a word or phrase of their choice to be routed to the appropriate destination, eliminating confusing menu options and unnecessary transfers.
LevelOne Call Router:
- “Hi-Def” Natural Language – Utterance to meaning classification is exceptionally specific, resulting in recognition of a broader range of caller requests.
- Application Aware – Data exchanged between SpeechCycle’s Call Router and related speech applications can reduce questions, minimize handle time and improve overall performance.
- Repeat Caller Detection – Ability to identify if the same caller is calling back within a specified timeframe for special call handling.
