SpeechCycle’s Digital Phone Automated Agent assists callers with questions about their service, and helps with accessing and configuring features. Callers are asked to select their area of interest from an audio menu of common questions and issues. SpeechCycle’s speech recognition dialogs then work with the caller to explain procedures, repeat steps when requested, and connect to an agent when necessary.
LevelOne Digital Phone Agent::
- Call Coverage – Assistance with voice mail, caller ID and Call forwarding configuration and usage.
- Intelligent Dialog – Domain experience enables call flows guided by what callers say and familiarity of Digital Phone features.
- Repeat Caller Detection Ability to identify if the same caller is calling back within a specified timeframe for special call handling.
Data Sheet: LevelOne Digital Phone (1.69MB Download)
