Is LevelSET designed for agent-based contact centers or existing speech applications?

LevelSET is ideal either for contact centers considering automation or existing systems where improvement will likely yield superior caller satisfaction and automation rates.

What are the issues that would suggest LevelSET?

• You want a clearer picture about why your customers are calling you
• Your existing speech or touch tone IVR needs improvement
• You need to improve your ability to get your customer to right place on the first try
• Customer satisfaction needs improvement
• Agent retention and training is impacting customer care
• Increasing call volume will challenge customer care responsiveness

What makes LevelSET different?

• SpeechCycle’s proven experience with complex natural language automation
• Existing tools and process uniquely able to specifically identify call drivers
• Deep linguistic and semantic analysis from a recognized world class speech team
• Comprehensive perspective of call automation opportunities
• Considers integration with corporate data and contact center agents

What is required?

Availability of recording of actual calls with agents or existing automation is the foundation for a LevelSET analysis. An understanding of what is currently being accomplished as well as overall automation goals is also needed.