SpeechCycle’s SpeechCycle’s LevelOne Foundation is designed to automate technical support calls for wireless and satellite companies, vendors of internet-enabled consumer electronics and gaming devices, as well as hardware and software manufacturers that provide phone-based technical support.
LevelOne Foundation’s basic package offers rapid delivery of an automated solution that includes customization for resolving 5 technical support call drivers. A speech enabled resolution path for each call driver provides an immersive experience that engages the caller through step-by-step instructions for troubleshooting and resolving a problem. The package includes symptom/issue identification using directed dialog, standard voice talent, web reporting interface and intelligent transfer capability. Additional resolution paths and integration to support systems and agent desktops can also be provided.
LevelOne Foundation automation examples include::
- Device identification (model and version) and troubleshooting
- Installation and configuration guidance
- Hardware and software troubleshooting
- New feature assistance
