SpeechCycle LevelOne Automated Agents are uniquely capable of automating complex customer care calls. A remarkable combination of caller satisfaction and cost savings is achieved via natural language speech recognition, dialog design that encourages callers to remain engaged with automation, and a Continuous Improvement Process to update content and ensure recognition accuracy.
SpeechCycle Products include:
- LevelOne Broadband Agent – Resolves high-speed internet calls for issues such as connectivity troubleshooting, modem reset, router reboot, and many other issues.
- LevelOne Video Agent – Set-top box diagnostics and problem solving for TV picture quality, missing channels, set-top box error codes and many other issues.
- LevelOne Digital Phone Agent – Assistance with Voice Mail Set-up, Call Forwarding and many other issues for Voice over IP subscribers
- LevelOne Foundation – Automates technical support calls for wireless and satellite companies, vendors of internet-enabled consumer electronics and gaming devices, as well as hardware and software manufacturers that provide phone-based technical support
