Privacy Policy

The following information explains how Synchronoss Technologies, Inc. (“Synchronoss”) may collect, use and disseminate information obtained from users of its website, (the “Site”), and the content and services available at the Site (taken together, the “Service”). Your privacy is very important to us and we pay close attention to how information about our visitors is used and shared.

Synchronoss Technologies, Inc. has received TRUSTe’s Privacy Seal signifying that this privacy statement and our practices have been reviewed for compliance with the TRUSTe program viewable on the validation page available by clicking the TRUSTe seal. The TRUSTe program covers only information that is collected through this Web site: and does not cover information collected through our any of our Service platforms.

If you have questions or concerns regarding this statement, you should first Contact Us. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, you should contact TRUSTe here.

Validate TRUSTe privacy certification

We self-certify compliance with:

SafeHarborLogo_FinalLines_copy TRUSTe European Safe Harbor certification

Synchronoss Technologies, Inc. complies with the U.S. – E.U. Safe Harbor framework and the U.S. – Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Synchronoss Technologies, Inc. has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Synchronoss Technologies, Inc.’s certification, please visit

Information Collected

At your election (“opt-in”), you may desire to subscribe or gain access to various information services concerning Synchronoss’ products, services, user groups and business. When you do so, our registration process may require you to provide your name, company name, address, telephone number, email address and certain additional information, such as, for example, your preferred contact method and product markets of interest to you (collectively, “Registration Data”).

Use of Information

Synchronoss uses Registration Data to contact you when necessary, to respond to your inquiries for additional information, to provide additional information according to your preferences and for Synchronoss’ other business purposes. Sometimes Registration Data is used to send you information about Synchronoss and its products, services and business partners. At your election at any time (“opt-in”), you may choose to stop receiving future communications from Synchronoss (see below).

Sharing of Information

We are not in the business of selling information about our customers or visitors to our website and currently Synchronoss will not share, sell, rent or trade personal information with any third party for commercial purposes. Synchronoss may, however, disclose personal information if (1) reasonably necessary to perform the Service, (2) authorized by you, (3) permitted under this Privacy Statement or (4) Synchronoss is required to do so by law or regulation, or in the good faith belief that such action is necessary to (i) conform or comply with any legal, regulatory, law enforcement or similar requirement or investigation, (ii) protect or defend the rights or property of Synchronoss or any other user or (iii) enforce the Terms of Use that are applicable to the Service. If Synchronoss is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information. In the event we so disclose personal information to third parties, we require these third parties to use your personal information only as necessary to help us perform the Service.

Synchronoss may transfer Traffic Data and Registration Data (including personal information) to any successor to all or substantially all of its business or assets that concerns the Service.

We will share your personal information with third parties only in the ways that are described in this privacy policy.


The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. Information collected by Synchronoss is stored in secure operating environments that are not made generally available to the public. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, Synchronoss cannot ensure the security of any information you provide, and you do so at your own risk. Once Synchronoss receives your transmission, it will make reasonable efforts to ensure its security on its systems.

Third Party Sites

The Service may permit you to link to other websites on the Internet, and other websites may contain links to the Site. These other websites are not under Synchronoss’ control. The privacy and security practices of websites linked to or from the Site are not covered by this Privacy Statement, and Synchronoss is not responsible for the privacy or security practices or the content of such websites.

Tracking Technologies

As is true of most web sites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do not link this automatically collected data to other information we collect about you.

Technologies such as: cookies, beacons, tags and scripts are used by Synchronoss and Google Analytics which is our marketing analytics service provider and YouTube for video hosting and addThis for content sharing. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may request reports based on the use of these technologies by our marketing analytics service provider partners on an individual as well as aggregated basis.

We use cookies for marketing analytics. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 or Flash to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs. To manage Flash LSOs please click here.

Behavioral Targeting/ Re-Targeting

Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.

Service Providers

We use other third parties to provide services on our site, such as for site hosting, investor relations and widgets. Our site may be framed within a service providers site. We will share your personal information as necessary for the third party to provide that service. These third parties are prohibited from using your personal information for any other purpose.

User Access and Choice

You may elect to avoid future communications from Synchronoss by sending an email to that includes your electronic mail address; provided, Synchronoss reserves the right to use your contact information to send you important information (such as, for example, information about products and services that you have acquired from Synchronoss or information about changes to this Privacy Statement).

If you wish to have access and correct, update or delete inaccurate data, please contact us. We will respond within 30 days to your inquiry.

Data Retention

We will retain your information as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Blogs and Testimonials

If you use a bulletin board or, blog on this Web site, you should be aware that any personal information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit in these forums. To request removal of your personal information from our blog or forum, please contact us. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. We also have testimonials on our site which display personal information. The individuals who have provided these testimonials have given permission to have their personal information and testimonial displayed. If you wish to update or delete your testimonial, you can contact us.


Widgets support functions that require that you disclose certain personal information given the user’s choice of participation. This information is collected in many different ways such as: forms, surveys, contests, forums, subscribing or unsubscribing to mailings and correcting or updating personal information and are only used for the purpose in which they were collected.

Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Non-US Users

You expressly consent to Synchronoss’ processing of your personal information in accordance with this privacy statement. Your personal information may be processed by Synchronoss in the country where it was collected and in the United States. United States laws regarding processing of personal information may be less stringent than the laws in your country.

If you represent an organization, you will ensure that each member of your organization (including employees and contractors) about whom personal information may be provided to Synchronoss has given his or her express consent to Synchronoss’ processing of such personal information.

Condition of Use and Revisions

If you choose to visit the Site, your visit and any dispute over privacy is subject to this Privacy Statement, as governed by the laws of the State of New Jersey. If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. Information collected by the Service is subject to the Privacy Statement in effect at the time of use. You may correct or otherwise change your Registration Data by contacting Synchronoss, as provided below. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, or by means of a notice on our home page prior to the change becoming effective.


This Statement describes how Synchronoss Technologies, Inc. and its affiliated companies (“Synchronoss”) collects, uses, and discloses certain personally identifiable information that it receives in the United States from the European Union and Switzerland (“EU and Swiss Personal Data”). In particular, SYNCHRONOSS recognizes that the European Union and Switzerland have established strict protections regarding the handling of EU and Swiss Personal Data, and therefore has elected to adhere to the US-EU Safe Harbor Privacy Principles and US-Switzerland Safe Harbor Privacy Principles (together, the “Safe Harbors”) with respect to such EU and Swiss Personal Data that it receives in the United States. For further background and information about the Safe Harbors, and to see SYNCHRONOSS’s representation on the Safe Harbor List, please refer to the U.S. Department of Commerce’s website at

Categories of Individual Data Subjects

In general, SYNCHRONOSS may obtain EU and Swiss Personal Information in the United States about several different types of individuals, including website visitors; customers, suppliers, and industry partners; and consumers. SYNCHRONOSS’ practices with respect to each of these types of individual data subjects are described below.

Website Visitors

SYNCHRONOSS generally collects, uses, and discloses information about website visitors located in the EU or Switzerland in accordance with the Website Privacy Policy.

Customers, Suppliers, and Industry Partners

SYNCHRONOSS may obtain various types of EU and Swiss Personal Information about employees and agents of our customers, suppliers, and industry partners. Such data may include contact information such as names, addresses, phone and fax numbers, and email addresses; information about products and services ordered or provided; and information collected related to gauge interest in Internet-based e-commerce capabilities or provide technical literature or product demos.

SYNCHRONOSS may use these types of EU and Swiss Personal Information for business purposes, including to deliver information related to our products or services; to establish or maintain client and business relationships; to provide access to documentation related to SYNCHRONOSS’ Internet-based and e-commerce activities; and to conduct other activities related to managing business relationships as necessary or appropriate in connection with the servicing and development of the business relationship.

Employees and agents of our clients, industry partners, and suppliers may contact us if any of their EU and Swiss Personal Information changes, or if they would like to access and correct EU and Swiss Personal Information that we maintain about them. In any event, such persons can also contact us by sending an email to or by using the information at the end of this privacy statement.


SYNCHRONOSS provides a wide variety of services and solutions to its business clients (“Clients”) that facilitate services related to the on-line provisioning and activation of network and home-based services. SYNCHRONOSS develops systems to interface with our Clients’ on-line order capture systems and receives information for each order about the individual that placed the order (“Consumer”). In all instances, SYNCHRONOSS will obtain access to EU and Swiss Personal Information about such Consumers in the course of fulfilling the order and or services offered on our customer’s web site. Such data may include, name, address, phone, bank account number, social security number, credit status, email address, credit or bank card number, billing history and other information, depending on the particular Client and application at issue. We also supplement data such as credit verification status and address validation services.

Wherever we obtain access to EU and Swiss Personal Information about Data Subjects or End Users, we are acting as a mere data processor on behalf of our Clients, and we therefore conduct such activities strictly in accordance with their instructions and pursuant to our contractual arrangements with them. If you are an End User (Consumer) with an existing relationship with one of our Clients, you should refer to the Client’s website to understand the privacy practices that apply to EU and Swiss Personal Information that we may maintain about you. Moreover, if you would like to access and review your EU and Swiss Personal Information, you should contact our Client with any such requests. We will cooperate as appropriate with requests from our Clients to assist with such responses.

Other Necessary Disclosures

SYNCHRONOSS may disclose EU and Swiss Personal Information to business partners and subcontractors as necessary in connection with the performance of requested services or solutions, or as otherwise appropriate in connection with a legitimate business need. Services that integrate with our systems, that are directly related to the fulfillment of the consumers order may include: device insurance providers; third party logistics providers; wireless; wireline an cable service providers; mobile device management providers; merchant banks; credit verification services; address validation services and web site analytics providers.

SYNCHRONOSS may also disclose EU and Swiss Personal Information as necessary in connection with the sale or transfer of all or part of the business. In these situations, SYNCHRONOSS will require the recipient of the data to protect the data in accordance with the relevant principles in the Safe Harbors, or otherwise take steps to ensure that the EU and Swiss Personal Information is appropriately protected. SYNCHRONOSS may also disclose EU and Swiss Personal Information where required or permitted by law, or where SYNCHRONOSS believes that such disclosures are appropriate in connection with a law enforcement request.

Data Security and Integrity

SYNCHRONOSS has global hosting centers that store and process EU and Swiss Personal Information in various locations in the United States and the EU. SYNCHRONOSS takes reasonable precautions to protect EU and Swiss Personal Information in these centers and in other locations in the United States from loss, misuse and unauthorized access, disclosure, alteration, and destruction. SYNCHRONOSS also makes reasonable efforts to keep EU and Swiss Personal Information reliable for its intended use, accurate, current, and complete.


If you have any questions regarding this Privacy Statement or your dealings at this Site, or a request to correct or delete personal information, please contact Synchronoss at:

Synchronoss Technologies, Inc.
Attn: Privacy Statement
200 Crossing Boulevard 8th Floor
Bridgewater, NJ 08807

Tel: (866) 620-3940
Contact Us

We will use commercially reasonable efforts to fulfill your request in a timely manner.

Last Updated November 2015