SpeechCycle Takes Development of Customer Interaction Management Applications Mainstream
RPA Express Enables Microsoft .NET Framework and Visual Studio Developers to Create Speech and Multi-Modal Solutions
NEW YORK – June 8, 2010 – SpeechCycle, Inc. announced that its RPA Express solution now enables millions of Microsoft .NET Framework and Visual Studio developers to easily create Rich Phone Applications (RPAs) that automate multi-channel customer interactions for exceptional customer experiences. RPAs built using RPA Express are ready to deploy in the Windows Azure platform cloud eliminating the barriers for contact center integrators and developers to quickly build and deploy voice-enabled cross-channel self-service solutions.
“Until now speech self-service was not in the mainstream of enterprise software development because of the specialized voice interaction design and speech science skills required,” said Albert Kim, Senior Vice President of Engineering of SpeechCycle. “RPA Express is designed to de-mystify and simplify speech and multi-modal application development and empower our ISVs, Contact Center Integrators and enterprise developers to create truly innovative solutions that enable compelling and engaging customer experiences. Any Visual Studio developer can start building Rich Phone Applications with RPA Express and can accelerate the enterprise’s path to value.”
With RPA Express, Visual Studio developers need little ramp up time to learn a new set of skills before creating RPAs. Most importantly, RPA Express features a library of pre-built components called RPA Interaction Providers that include all the speech and interaction best practices to expedite and simplify the design and development process. RPA Express also enables developers to discover and orchestrate enterprise web services in order to create personalized and truly engaging customer interactions.
“We chose the RPA Express platform to implement advanced voice self-service solutions,” said Steve Winter, Vice President at Planet Technologies. “RPA Express is a natural fit with our expertise as a contact center integrator using Microsoft products such as Microsoft Dynamics CRM and Microsoft Office Communications Server. RPA Express opens up a whole new way for us to help our clients create value for their own customers by enabling customer interaction management over the phone synchronized with other channels. ”
“Microsoft is excited to see that RPA Express enables Visual Studio and .NET Framework developers to rapidly design and develop speech and multi-modal solutions that help companies maximize their investment in enterprise IT systems,” said Matt Nunn, group product manager of Visual Studio at Microsoft Corp. “SpeechCycle is a great example of how companies can make the most of Microsoft platforms to develop innovative products that support on-premise as well as Windows Azure platform-based deployment models.”
For more information on RPA Express, please visit http://www.speechcycle.com/technology-platform or email sales@speechcycle.com
About SpeechCycle
SpeechCycle, the leading provider of Rich Phone Applications (RPAs), powers innovative customer interaction solutions for contact centers around the world. With over 150 million transactions for user interactions processed, SpeechCycle is in the vanguard of a new generation of customer interaction management innovators, delivering unprecedented strategic customer value. SpeechCycle is a 2009 Deloitte Fast 500 winner, and the 67th fastest-growing company in North America. For more information please visit www.speechcycle.com.
SpeechCycle is a trademark of SpeechCycle, Inc. All other company or product names mentioned may be trademarks or registered trademarks of the respective companies with which they are identified.
Media Contacts
Alan Pan
SpeechCycle
alan@speechcycle.com
646-826-2324
Lisa Astor
PAN Communications
speechcycle@pancomm.com
978-474-1900
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