SpeechCycle and Loquendo Partnership Sets the Stage for Rapid Adoption of Rich Phone Applications
End-to-end offering includes everything needed to build and deploy next-generation customer interaction management solutions
SpeechTEK Conference, New York: August 3, 2010: SpeechCycle and Loquendo today announced a strategic partnership to deliver the industry’s first end-to-end offering for building and deploying Rich Phone Applications (RPAs), which deliver unparalleled customer experiences. Through this partnership – which combines the power of Loquendo’s ASR and TTS engines and VoxNauta VoiceXML browser with SpeechCycle’s industry-leading RPA Express platform – enterprise developers and system integrators now have everything they need to deliver the next-generation of speech-enabled customer interaction management solutions to meet the needs of enterprise contact centers worldwide.
“We are excited about this partnership because it allows us to continue to lower the barriers to entry for rapid development and deployment of voice and multi-modal self service solutions,” says Zor Gorelov, CEO of SpeechCycle. “Speech recognition is a key capability for RPAs that combine touch, text and talk interfaces on the phone and smartphone. Loquendo is a recognized leader in speech ASR, TTS and VoiceXML platforms and we are impressed with the performance of its technology.”
Loquendo ASR is next-generation speech recognition – multilingual and speaker-independent – it reliably recognizes large-scale vocabulary continuous speech, even in mixed and noisy environments, such as on mobile or VoIP devices. Loquendo TTS is highly fluent synthetic speech – currently available in 30 languages with more under development – it offers natural-sounding, expressive speech, in both male and female voices. VoxNauta, the Loquendo CCXML and VoiceXML platform, is among the few Voice Portal platforms on the market formally certified by the VoiceXML Forum as compliant with the VoiceXML 2.1 standard. These speech technologies power services handling millions of calls everyday worldwide.
“RPA Express is the most advanced platform for building and deploying highly sophisticated, speech-enabled customer interaction management solutions that can take full advantage of Loquendo speech technologies,” said Davide Franco, CEO at Loquendo. “This is a global partnership and together we have the opportunity to leverage SpeechCycle’s ability to develop self-service solutions that enhance the customer experience.”
RPA Express is a completely unified platform for the composition, enterprise integration and performance measurement of Rich Phone Applications. The platform includes RPA Transact, a highly scalable speech and multi-modal application server, RPA Orchestrate, a connectivity framework for dynamic mashup and integration of enterprise applications and RPA Compose, an easy-to-use WYSIWYG authoring environment. The platform also includes a set of pre-tested, customizable dialog components, called RPA Interaction Providers, to automate common business functions with built-in best practices for voice interaction design and RPA Dashboard, a Web-based reporting environment for detailed performance measurement that drives continuous application improvements.
“Self-service professionals need to balance the demand for speed-to-deploy against requirements for reliability and an outstanding customer experience,” explained Dan Miller, senior analyst at Opus Research. “This partnership will have a broad impact on the industry because the nature and context of business-to-consumer dialogs vary so broadly, and enterprises will reap great benefit from a tight partnership between speech-processing and application processing resources.”
Production deployments can be scaled for businesses of all sizes, from SMBs to carrier-grade deployments capable of handling thousands of simultaneous calls. Application developers and system integrators can download a developer’s edition of RPA Express along with Loquendo ASR/TTS/VXML at http://partners.speechcycle.com.
About SpeechCycle
SpeechCycle, the leading provider of Rich Phone Applications (RPAs), powers innovative customer interaction solutions for contact centers around the world. With hundreds of millions of user interactions processed, SpeechCycle is in the vanguard of a new generation of customer interaction management innovators, delivering unprecedented strategic customer value. SpeechCycle is a 2009 Deloitte Fast 500 winner, and the 67th fastest-growing company in North America. For more information please visit www.speechcycle.com. SpeechCycle is a trademark of SpeechCycle, Inc. All other company or product names mentioned may be trademarks or registered trademarks of the respective companies with which they are identified.
About Loquendo
Awarded Speech Industry ‘Market Leader’ for the past four consecutive years, Loquendo provides a complete range of speech technologies for server, embedded and desktop solutions – in 30 languages with 71 voices, and constantly growing. Loquendo TTS, Loquendo ASR, and Loquendo Speaker Identification and Verification empower people to interact with technology in the most natural way possible – using their voice – creating a next-generation client experience while saving businesses millions each year. Also integrable via the Loquendo MRCP Server and VoiceXML and CCXML platform, Loquendo speech technologies power millions of calls every day in the telecommunications and enterprise markets across the globe. Loquendo TTS and ASR are also available as Loquendo Embedded Technologies, deployed in more than 10 million devices worldwide in embedded and mobile environments. Loquendo is a Telecom Italia company headquartered in Turin, Italy, with offices in the US, UK, Spain, Germany and France, and a global network of partners. For more info, and to hear Loquendo TTS for yourself, go to www.loquendo.com.
Media Contacts:
Alan Pan
SpeechCycle
alan@speechcycle.com
646-826-2324
Lisa Astor
PAN Communications
speechcycle@pancomm.com
978-474-1900
Patrizia Pautasso
Loquendo
patrizia.pautasso@loquendo.com
+39-011-291-3482
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