SpeechCycle partners with world-class technology and service providers in delivering its leading self-service customer care solution. To find out about partnership opportunities, email info@speechcycle.com.
By applying more than 20 years of operational experience in customer care, Convergys brings clarity and rigor to defining, implementing, and managing client-specific solutions. Convergys’ solutions help its clients improve operational efficiency and service quality, enrich the customer experience, and strengthen customer relationships to improve their competitive advantage and increase revenue growth. Convergys is Outthinking and Outdoing™ on behalf of its clients every day.
Genesys, an Alcatel-Lucent company, is the only company that focuses 100% on software to manage customer interactions over the phone, web and in e-mail. The Genesys software suite dynamically connects customers with the right resources – self-service or assisted-service – to fulfill customer requests, optimize customer care goals and efficiently use resources. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries.
Holly Connects is a leader in innovative standards-based, voice self-service solutions for enterprises, carriers and hosted service providers. Named Next Generation IVR platform leader by Frost & Sullivan in Australia, the Holly Voice Platform is the only independent platform running large, complex customer deployments world-wide. Holly has deployed thousands of ports and hundreds of applications across 5 continents. Holly Connects customers and partners leverage their innovative technology solutions to enhance customer care and caller satisfaction, deliver operating efficiencies and drive new revenue opportunities.
Founded in 1975, Microsoft is the worldwide leader in software, services and Internet technologies for personal and business computing. Microsoft’s vision is to empower people through great software – any time, any place and on any device. As the worldwide leader in software for personal and business computing, Microsoft strives to produce innovative products and services that meet our customers’ evolving needs. Microsoft’s vision for speech technology is empowering people with innovative speech-enabled applications on every device, whether a desktop or TabletPC, mobile phone or PDA, or via a standard telephone.
Message Technologies, Inc.® (MTI), an innovator in self-service technologies since 1982, delivers leading-edge infrastructure for speech, web, and telephony solutions. By providing VoiceXML hosting services, Interactive Voice Response services, professional services for telephony and web convergence, and call center services, MTI is a one-stop resource. MTI’s hosting group handles every part of the self-service infrastructure including trunk and platform provisioning, monitoring, web access, physical and logical security and co-location. From start to finish, MTI partners with companies who want to increase efficiency, customer satisfaction, and profits with self-service technologies. MTI has served more than 2,000 companies in North America, ranging from Fortune 500 companies to small and mid-sized firms.
Nuance (NASDAQ: NUAN) is a leading provider of speech and imaging solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuance's proven applications.
Tellme fundamentally improves how people use the phone to get the information they need every day. By combining Internet data and a voice interface, Tellme’s services let people simply say what they want and get it. Some of the services running on Tellme's platform include business search on 411, information search on 1-800-555-TELL as well as customer service and ordering for many of the largest companies in the world. Today Tellme powers billions of calls every year and is used by more than 40 million people every month. Headquartered in Mountain View, Calif., Tellme is a Microsoft subsidiary.
