SpeechCycle Rich Phone Applications (RPAs) seamlessly integrate customizable voice user interfaces with enterprise applications and web services to deliver an immersive caller experience that is a generation beyond traditional natural language dialog systems.
RPA benefits include:
- Offer callers a more intelligent and engaging experience
- Exceed Caller Expectations for automated customer care
- Leverage contact center infrastructure for speech IVR
- Discover detail from the voice of the customer
- Increase customer loyalty and enhance profits
Immersive Experience
RPAs “know” something about the caller’s
environment and keep callers engaged with a voice
recognition solution.
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Event Capable
RPAs adjust based on “events” or information from back-end systems and caller input to provide a rapid path to resolution.
Knowledged Resourced
RPAs coordinate multi-faceted interactions between enterprise
back-end systems and the caller to fulfill customer service requests.
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