Helping the enterprise meet tomorrow’s customer service challenges today.
For enterprises in any industry, superior customer service provides a tangible differentiator to increase loyalty and sales. Given the rapid adoption of smartphones and other devices, customer expectations are high; they expect you to know who they are—and be able to find information and manage tasks at their own convenience through whatever channel they prefer.
Your challenge is to:
- Process customer service interactions from all communications channels and handle them using a single set of business rules
- Gather customer information from across the enterprise, so live agents have the full details they need to effectively complete the current interaction
- Support intelligent voice, web and mobile self-service at a much lower cost than engaging with a live agent
In a world where mobile broadband, text messaging and data services are quickly evolving, enterprises must find ways to unify those communications to support the preferred interaction channels—or risk losing customers to companies that can.
Richer interactions. Richer rewards.
Our Customer Relationship Enrichment Portfolio of products and services includes the RPA Express platform and LevelOne Agents. LevelOne Agents are Rich Phone Applications that are designed to support enriched customer self-service across all your customer touchpoints and throughout your enterprise.
LevelOne Phone Portal–Your customers can tell you what they need in their own words. Our unique Phone Portal technology for the creation of “high definition” language models ensure customers are understood and quickly routed to the right agent or automated service. More
LevelOne FAQ Agent– Provides customers with answers to frequently asked questions quickly and simply. More
LevelOne Survey Agent – Both inbound and outbound surveys can be defined quickly and deployed to understand the voice of your customer. More
LevelOne Billing Agent – More than just, “What’s my balance?” or “Make a payment,” your customer receive personalized answers about their bill—including detailed explanation of charges, pro-rating, special offers and more. More
LevelOne OutBound Agent – More than a predictive dialer, this key customer experience tools knows when and how to proactively reach out to your customer for reminders, service notifications, courtesy calls, and more.
And, SpeechCycle offers a variety of flexible deployment options so you can choose the model that best meets your business needs and resources.
Be Enriched
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