Transforming customer relationships, one interaction at a time.
SpeechCycle is a global leader in Customer Experience Management solutions. Our market-leading Rich Phone Application technology platform extends existing business processes to automate and enrich customer interactions across multiple channels. In fact, our products and services address the three key drivers of contact center and multi-channel transformation for enterprises and service providers:
Customer experience imperative—SpeechCycle helps reduce churn by measuring and improving the customer experience while driving customer service automation;
Cost reduction imperative—SpeechCycle automates customer self-service, both inbound and outbound, and takes measurable cost out of contact center operation;
Multi-channel imperative—SpeechCycle engages the right customers through the right channel at the right time, while making phone and mobile self-service consistently as rich as web self-service.
To date, SpeechCycle has processed hundreds of millions of automated phone transactions for leading service providers and enterprises—all with extraordinary results, including:
- Tripling average call automation rates
- Automating long calls previously handled only by live agents
- Providing a full suite of applications for service providers that are deeply integrated with OSS/BSS systems
- Saving tens of millions of dollars in operating costs
So it’s no wonder that we were are recognized by Deloitte as a “Technology Fast 500™” company based on revenue growth—or that we are quickly becoming the preferred customer relationship enrichment provider for many of the largest service providers and enterprises around the world.
Awards
SpeechCycle was ranked as the 67th fastest growing company in North America on Deloitte`s 2009 "Technology Fast 500"
"Technology Fast 500 recognizes innovative companies that have broken down barriers to success and defied the odds with their remarkable five-year revenue growth," said Phil Asmundson, Vice Chairman and U.S. Technology, Media and Telecommunications leader, Deloitte LLP. "We congratulate SpeechCycle on this accomplishment."
"With its impressive five-year growth, SpeechCycle has earned its position among the fastest growing technology, media, telecommunications, life sciences and clean technology companies in North America," said Mark Jensen, Managing Partner, Technology and Venture Capital Services, Deloitte & Touche LLP. "Deloitte is proud to honor SpeechCycle for its achievement."
Be Enriched
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