Automating complex customer care calls requires highly interactive and intelligent speech enabled dialogs. SpeechCycle’s application building foundation is built upon the premise of “call flow as software”. What this means is that typical software engineering abstraction is applied to the concept of call-flow. For instance, dialogs are not simple flat trees or graphs, but rather 3 dimensional hierarchical models created to manage complexity. This abstraction, typical of software, allows managing and containing complexity into a large set of well organized and reusable modules.
SpeechCycle has created a unique range of tools to successfully automate and continually improve the caller experience and call resolution rates.
