lasting and profitable customer relationships.
Your customers want to control
their own experience.
They want it to be fast, intuitive and personalized -
no matter how they choose to contact you.
And SpeechCycle delivers.
Because Customer Care Is on the Move.
Now communication service providers can extend key services
to smartphone customers to differentiate and drive loyalty.
The customer experience, enriched.
See how SpeechCycle delivers a superior experience based entirely on the customer's preferences.
Monday
Web
Julie wants to buy a smartphone,
so she researches her options on
the company's website. She
selects one that's right for her,
but has a question.
She clicks the Chat button.
Agent Chat
Julie asks about 3G coverage.
The live agent answers her
question, then asks if he can
call her to complete the
transaction.
Agent Outbound Call
The live agent calls
Julie and completes
the sale.
The customer experience, enriched.
See how SpeechCycle delivers a superior experience based entirely on the customer's preferences.
Wednesday
Outbound Call
The day Julie receives her new smartphone,
the automated system initiates a courtesy
call offering Julie tips for using her new
smartphone. She asks the agent to send
instructions for setting up mobile email to
her home address.
Outbound E-Mail
The email arrives immediately with
the detailed instructions she needs.
The customer experience, enriched.
See how SpeechCycle delivers a superior experience based entirely on the customer's preferences.
Thursday
Inbound Call
Julie does not see her emails in
Outlook, so she calls support. The
automated system understands
the problem and tells her there are
3 possible solutions. Would she
like them sent directly to her
smartphone? Julie says, 'yes.'
Smartphone App
A moment later, Julie checks her
smartphone support app and
sees the 3 solutions. She selects
the right one and then fixes the
problem by changing a setting
on her smartphone.
SMS
A few minutes later, Julie gets
a text message on her phone
asking if the problem with her
Outlook email is fixed. She
texts back, 'yes.'
Web Survey
Later that evening, Julie gets
an email with a link to a
satisfaction survey. She clicks
on the link and answers a few
short questions confirming her
delight with the customer
service experience.
Service Providers
SpeechCycle can help provide a superior customer experience while taking tens of millions out of the cost of your contact centers.
Webinar
Empowering Mobile Applications to Enhance the Customer Care Experience
Enterprises
SpeechCycle helps you put control of the customer experience squarely where it belongs — in the hands of your customers.
Thought Leadership
Read about how you can leverage smartphone capabilities to enrich your customer service and more.